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Ticketing

The Game-Changer: How first-party tracking is revolutionising the ticketing industry

Intro

The ticketing industry has, over the last decade, become largely reliant on digital marketing as its primary sales engine. However, a growing misconception has emerged in recent years: that ad platforms had a "glory period" of unmatched effectiveness, which has since faded, leaving them less relevant today. This couldn’t be further from the truth. In fact, ad platforms are now more powerful than ever, thanks to significant advancements in AI and machine learning. The key to unlocking this potential lies in feeding them accurate, high-quality data.

Significant disruptions, such as iOS updates and evolving privacy regulations, have exposed the limitations of traditional third-party tracking methods, which are still widely used in the ticketing industry. These outdated systems struggle to deliver the accuracy needed for optimal ad platform performance, undermining marketers’ ability to make confident, data-driven decisions.

This is where Seeka, with its first-party tracking capabilities, is reshaping the industry for both large festivals and smaller events alike.

A crowd at a music festival

Seeka Drives Stunning Results for Good Things Festival

Good Things Festival in 2023 marked a significant milestone, shifting from legacy third-party tracking to Seeka’s first-party tracking. Fully integrated across the ticketing outlet, official festival website, and pre-registration platform, Seeka tracked user activity seamlessly across domains and devices. This provided the festival’s marketing team with precise, actionable insights while equipping ad platforms with the high-quality data needed to perform at their best.

The impact was remarkable: a 226% increase in ROAS, a 118% boost in conversion rates, and a 60.41% reduction in CPA. These results enabled more efficient and effective campaigns, contributing to a successful marketing effort. The festival ultimately sold out three weeks before the event, showcasing how accurate data can support strong outcomes for large-scale events.

crowd of a heavy rock concert outdoors

From Festivals to Tours: Seeka Delivers Results

Rolling Sets Festival: Growing Capacity, Growing Results

Rolling Sets became the second festival to trial Seeka, achieving remarkable outcomes in 2023. The festival sold out yet another event while experiencing a +183% increase in ROAS. By 2024, Rolling Sets expanded its capacity and still saw another sellout, showcasing Seeka’s effectiveness even as event scales grew.

Good Day Sunshine: Double Sellouts in Western Australia

West Australia’s beloved down-south festival, Good Day Sunshine, completed its third event with Seeka in 2024. By partnering with Seeka, the festival sold out two events in one year and achieved a +203% increase in ROAS. These results firmly positioned Seeka as an indispensable tool for regional festivals.

Dangerous Goods Entertainment: XXL Event Delivers Exceptional Growth

Dangerous Goods Entertainment's XXL event experienced significant performance improvements after shifting to Seeka. ROAS increased by +373.49%, and the conversion rate increased by +315.69%, demonstrating the impact of first-party tracking in driving ticket sales and maximising marketing efficiency.

The Whitlams ‘Love This City’ Tour: A Touring Triumph

The iconic band The Whitlams leveraged Seeka for their ‘Love This City’ Tour, running a mix of shows tracked with Seeka and others relying on legacy tracking. The results spoke for themselves—shows using Seeka outperformed the rest by an average of +319%, demonstrating the power of first-party tracking in optimising tour performance.

Whether it’s a massive festival like Good Things and Knotfest or smaller regional events, Seeka proves time and again that accurate data is the key to unlocking ad platform performance and driving measurable success for event marketers.

Good Things Festival saw a 226% increase in ROAS

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Why Seeka Dramatically Improves Ticketing Performance.

When Apple introduced the iOS 14.5 update in 2021, it accelerated the decline of third-party tracking as a reliable method for data collection. This update disrupted the data flow that ad platforms rely on to optimise their performance, leading to a noticeable drop in marketing effectiveness. Over the past four years, the industry has largely accepted these performance limitations due to a lack of viable alternatives. At the same time, ad platforms have made significant advancements in AI targeting capabilities. However, these new features depend heavily on accurate, rich data, which legacy tracking methods can no longer provide. With Seeka entering the ticketing space, event marketers now have a solution that pairs perfectly with these advanced AI-driven platforms. The result is a rapid and significant improvement in performance, surpassing not just the levels seen before 2021 but reaching entirely new heights.

The clearer the picture, the stronger the outcome

Seeka enables event marketers to track and optimise not only ticket sales on their ticketing outlet but also the performance of ads driving traffic to their official website and pre-registration platform. This capability delivers immediate benefits, such as a direct performance boost for campaigns focused on pre-registration signups or site visits. Beyond the immediate advantages, Seeka enhances pixel learning by providing a full view of the customer journey. This comprehensive understanding unlocks greater overall campaign performance by allowing platforms to optimise effectively with accurate data. Additionally, Seeka offers valuable insights into non-transactional behaviours across your digital platforms. By ensuring tracking accuracy and understanding how non-purchasing traffic interacts with your website and pre-registration pages, event marketers can make more informed, data-driven decisions.

Ticketing flow map

What our customers have to say

Seeka has been an absolute game-changer for my clients.

The ability to track accurately has given us clear insights into which campaigns are truly delivering results. This has not only allowed us to scale effectively but has also driven growth beyond what we ever thought possible.

Since using Seeka, our cost per purchase has dropped significantly, while sales have skyrocketed by 200–300%.

Carlo Paduano
Founder - Digital 888

Seeka truly changed the game for us returning ads manager to the one source of truth again. No grey areas in attribution, incredible tech.

Nicole Matthews
Head of live events - South Social

I cannot recommend Seeka highly enough - if you've ever suspected that ad platforms just aren't performing like they should - seeka is the answer - just do it!

Alex Tymczuk
Head of digital - Destroy all lines

The hype is 100% real! Seeka did everything we hoped for and more. Our ads performed so much better, and for the first time, ad platform reporting actually made sense. Frothing!

Matt Wise
Rolling Sets

Want to dive deeper?

Seeka for E-commerce

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Seeka for Lead generation

Drive higher quality and more leads to your digital entities.

Seeka for Ticketing

Power your ticketing strategies with best-in-class tracking and audience targeting.

Seeka for Venues

Take your venue marketing to the next level with Seeka's data pipeline.

Experience the Future of Tracking

Discover how first-party tracking can transform your data strategy and enhance ad performance.

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